Store Policies
Store Policies
Shipping Policy
We offer shipping across India. Orders are dispatched within 2–4 business days after confirmation.
- Metro Cities: 3–5 working days
- Other Regions: 5–7 working days
We use trusted courier partners to ensure safe and timely delivery. Tracking details will be shared via WhatsApp or email after dispatch.
Return Policy
We accept returns on eligible products within 7 days of delivery. The item must be unused, in original packaging, and in the same condition as received.
A video of unboxing the product and minimum 2 pictures will be required to claim a return for damaged products received.
Shipping charges for return may apply.
Note: Customized or personalized items are non-returnable and non-exchangeable.
To request a return, WhatsApp us at +91 7660000800 with your order ID and reason for return.
Exchange Policy
If you'd like to exchange an item for a different size or style, we’re happy to assist. Exchanges are accepted within 7 days of delivery, provided the item is in unused condition.
A video of unboxing the product and minimum 2 pictures will be required to claim an exchange for damaged products received.
Shipping charges for return and re-shipment may apply. Contact us via WhatsApp to initiate.
Refund Policy
Once your return is received and inspected, refunds will be processed within 5–7 business days. You may opt for:
1. A full refund, or
2. A store credit, valid for your next purchase.
For questions, contact us:
- WhatsApp: +91 7660000800
- Email: skivorysterlingsilver@gmail.com
- Instagram: @ivorysterlingsilver